Refund policy
FREE 30-DAY RETURNS
We offer free returns on eligible items within 30 days of delivery. Start your return through your Pip & Moon customer account and we'll provide a prepaid return label after your return is approved. You are never charged for return shipping.
START A RETURN
Pip & Moon offers self-service returns. Manage an eligible return anytime through your Pip & Moon customer account — no need to email us first.
- Sign in using the email associated with your order (we'll send you a one-time verification code — no password needed).
- Choose the order you'd like to return from.
- Select the eligible item, choose your return reason, and submit your request.
- Once approved, we'll email you a free, prepaid return label.
- Pack the item and send it back using the label.
- We'll email you as soon as your refund has been processed.
WHAT HAPPENS NEXT
After you submit a return request, our team reviews and approves eligible requests promptly. Once approved, we generate a free, prepaid return label for you — for eligible U.S. domestic returns, this is a USPS label (Ground Advantage or Priority Mail, depending on the item). Simply print or download the label, attach it to your package, and drop it off or schedule a pickup. You will never be charged for return postage.
ELIGIBILITY
Items must be:
- unworn
- unused
- unwashed
- in original condition
- with original tags and packaging when applicable
and returned within 30 days of delivery.
Permitted exclusions may include:
- personalized/customized merchandise
- clearly marked final-sale merchandise
- gift cards
- items damaged by wear, washing, misuse, or improper care
- requests made outside the 30-day window
REFUNDS
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days after approval for processing. Your bank or payment provider may require additional time for the refund to appear.
EXCHANGES
Need a different size or style? Return the eligible item through your Pip & Moon account and place a new order for your preferred item, subject to availability.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or incorrect, please contact us directly at support@pipandmoon.com with:
- your order number
- a description of the issue
- clear photographs where applicable
We will review your request and provide the appropriate resolution at no cost to you.
QUESTIONS?
Contact us at support@pipandmoon.com and we'll help you with your return.